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Where people or their families raised concerns these were investigated and actions taken to make improvements. People and their families were supported by staff that were compassionate and knowledgeable to meet their end of life needs. People and their relative told us staff were kind and compassionate. Staff worked as a team to ensure people were supported with respect and their dignity maintained. People benefitted from the staff using different approaches and communication equipment to support them to make choices and be involved in their care decisions as much as possible. The Lawns provides residential and nursing care, on a long term, convalescent or short stay basis.
We saw that the service had been supported by a specialist nurse over an 18 month period to improve the safety and quality of care. Forging stronger links to primary care and improving the involvement of relatives in decision making had helped trained staff at the home to become more confident in managing health needs for people. This meant that fewer people attended the hospital accident and emergency department (A&E) than in the previous year. It is beneficial for people to be able to remain in familiar surroundings, cared for by familiar staff who understand their needs. The Springs Nursing and Residential Home provides accommodation and nursing care for a maximum of 65 people who may live with dementia.
About quality of care
There were 62 people living at the service, on three different floors, when we visited. We spoke with different people about this service to gain a balanced overview of what people experienced, what they thought and how they were cared for and supported. We spoke with two relatives of people who used the service and three members of staff.
Some people had been assessed as having actual or potential risks of malnutrition and, following referral to a dietician, received nutritional supplements. Where equipment was used to care for people, this had been serviced regularly and staff knew how to use it. There were enough hoist slings of the appropriate size but they were not allocated for individual use. People said their needs were met by staff that were knowledgeable about their rights and preferences.
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A member of staff told us that a lot of changes had taken place in the last few years and that some staff had not been happy. They also said, “ There is a great difference, its more stable and much better ” and “I’m happy working here.” This all showed us that the service was well led. The Springs provides both short and long term care for people living with dementia. Its team of highly trained staff includes registered nurses and carers who have undergone extensive training in dementia care and support. The Springs Nursing and Residential Care Home provides both short and long term care for people living with dementia.
Care Services
Staff showed they knew how to care for people and they told us they had access to the information they needed to meet people’s needs. At our last inspection the service required improvement in the well-led section. The management team sought people and their family’s opinions to ensure people were satisfied with the quality of their care. The management team sought continuous learning through sharing innovative ideas with the wider care community to improve the quality of the care and people’s experience. Some care homes are registered to provide personal care only, for example help with washing, dressing and giving medication. Others also provide nursing, and will have a nurse on duty twenty-four hours a day.
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Staff views and concerns were not always acted upon to improve service provision. There were concerns identified but full improvements had not been completed and some concerns found during the inspection had not been fully identified. The provider needed to action the on going concerns and effectively monitor the future quality of service provision. People and their relatives told us that they felt safe and staff treated them well. However, because of staff sickness and some vacancies sometimes there was at times a lack of staff to meet people’s care needs in a timely way.
Windsor Court Care Home in Malvern, Worcestershire is a luxury care home specialising in respite, residential, dementia and nursing care for elderly residents with a range of healthcare needs. Mowbray provides nursing, residential, respite and end of life care in a supportive, family-like atmosphere. Trained caring staff are on hand to help our residents maintain good health, dignity and respect 24 hours a... We understand the dementia journey – and that family members are on that same journey, too.
The manager had identified the concerns and was taking appropriate action. Specialist care designed to meet the challenges faced by people living with dementia. The Springs has been designed and built to care for elderly residents with dementia. Although it's positioned in a quiet area, shops, bus routes and local amenities are all nearby, and there's a train station just a mile away. This site offers providers of services, accommodation and related advice a free opportunity to advertise what you do.
If you’re not sure which type of care home is best for you, you can read our guide on how to choose the right care home. That’s why Care Concierge’s care experts will act as your personal care consultants. We’ll research on your behalf and find you the right care, at the right cost - turning stress into straightforward.
Staff received regular training with some training lead by staff working at the home. People enjoyed their food and were supported by staff to maintain a healthy diet. The environment was in the process of being adapted to effectively support people living at the home. Where it had been completed on the ground floor unit people had benefited for the adaptations in place.
For example, we saw some staff not interacting with people whilst they supported them during mealtimes. The registered manager took action and improved the meal time experience for people living at the home. We observed that when staff interacted with, or helped people they were kind, patient and cheerful.
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